At Diesel Link Pty Ltd (ABN 66 630 672 105), we value your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

1. What Information We Collect

We may collect the following types of personal information:

Name, address, email, and phone number
Business name and contact details
Delivery addresses and site access information
Payment and transaction details
Driver and vehicle details for fuel delivery and compliance
Web usage data (IP address, browser type, pages visited)

We may also collect sensitive information where legally required (e.g. safety incidents, environmental records).

2. How We Collect Information

We collect information when you:

Place an order
Submit an enquiry or quote request
Register for a service
Interact with us in person, by phone, or online
Use our website or social media channels

We may also collect data from third-party providers (e.g. credit agencies, government databases) where lawful.

3. Why We Collect Your Information

We use your information to:

Fulfil fuel and service orders
Deliver to your nominated location safely and efficiently
Process payments and manage accounts
Provide customer support and maintenance
Send important service, safety, and compliance notices
Improve our website and services
Comply with legal and regulatory obligations

4. How We Share Your Information

We may disclose your information to:

Third-party logistics and fuel delivery providers
Credit reporting agencies or debt collection partners
Legal or regulatory bodies as required
IT providers or cloud-based service systems (e.g. CRM, invoicing tools)
Our related companies and contractors for legitimate business purposes

We do not sell your personal information under any circumstances.

5. Storage and Security

We store your data securely using:

Encrypted cloud infrastructure
Access controls and audit logs
Data retention policies aligned with legal standards

We take reasonable steps to ensure your data is protected from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure.

7. Cookies and Analytics

Our website may use cookies and analytics tools (e.g., Google Analytics) to:

Improve website performance and user experience
Understand visitor behaviour and page interactions

You can manage cookie settings through your browser.

8. Your Rights and Complaints

If you believe we have breached your privacy rights, you may contact us directly. If unsatisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).